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We have detected that you are based in the United States. Unfortunately, due to the vague and uncertain legal and regulatory environment in the United States, PokerSavvy does not allow United States residents to sign up for SavvyPoints or rakeback offers at real money poker rooms. We regret that we need to do this and hope that the US government will soon clarify the law and create a framework that allows US-based poker players to play the game they love safely and openly. We encourage you to contact your Congressperson to express your view that poker is not, and should not, be illegal and we encourage you to support candidates at all levels that share that view.

In the meantime, we welcome you to check out PokerSavvy Plus, our poker training product that is fully accessible to United States residents. Thanks for your understanding.

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Hollywoodpoker; very slow verification process

 
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Deathrace2k
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Joined: 17 Mar 2011
Posts: 2
Post Posted: Thu Dec 15, 2011 9:49 am    Post subject: Hollywoodpoker; very slow verification process Reply with quote
Hello. How long did it take before you guys got your money after the identity verification?

I am currently waiting for my withdrawel, and have been since the 5th of december.
After making a moneybookers withdrawel request, I recieved an e-mail in which they requested several documents for verification. So I send them the documents they needed, and expected my account to be unblocked shortly after. However, apparently Hollywoodpoker's security department works slower than any other site i have ever played at.
I have been corresponding back and forth with support, but I can't really get any other kind of answers, other than: This is a normal/standard
procedure for every Hollywoodpoker customer. One support member told me that it could take upto a week (at most) but this week has passed, and
I am suspecting that this process could take a lot longer.

I know that security verifications is for the sake of the players security, however I think this timeframe is ridiculous. It is actually a shame
since I liked to play at Hollywoodpoker. With repeat pokersavvybonuses combined with their own bonuses, it was great.
I have lost my faith and patience with Hollywoodpoker, and I can't see how a business can treat a paying customer like that, and expect them to
ever pay for their services and product again.
I don't want to hurt pokersavvy business, but I think that people should be aware of this, since apparently my case is not the only one regarding this matter.

Deathrace2k
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Deathrace2k
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Joined: 17 Mar 2011
Posts: 2
Post Posted: Fri Dec 16, 2011 10:50 am    Post subject: Reply with quote
Case is resolved, and I have recieved my money.
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