We have detected that you are based in the United States. Unfortunately, due to the vague and uncertain legal and regulatory environment in the United States, PokerSavvy does not allow United States residents to sign up for SavvyPoints or rakeback offers at real money poker rooms. We regret that we need to do this and hope that the US government will soon clarify the law and create a framework that allows US-based poker players to play the game they love safely and openly. We encourage you to contact your Congressperson to express your view that poker is not, and should not, be illegal and we encourage you to support candidates at all levels that share that view.

In the meantime, we welcome you to check out PokerSavvy Plus, our poker training product that is fully accessible to United States residents. Thanks for your understanding.

-Team PokerSavvy

 
 

We have detected that you are based in the United States. Unfortunately, due to the vague and uncertain legal and regulatory environment in the United States, PokerSavvy does not allow United States residents to sign up for SavvyPoints or rakeback offers at real money poker rooms. We regret that we need to do this and hope that the US government will soon clarify the law and create a framework that allows US-based poker players to play the game they love safely and openly. We encourage you to contact your Congressperson to express your view that poker is not, and should not, be illegal and we encourage you to support candidates at all levels that share that view.

In the meantime, we welcome you to check out PokerSavvy Plus, our poker training product that is fully accessible to United States residents. Thanks for your understanding.

-Team PokerSavvy

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Smart Live Finished (11 days ago)

 
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Flux
Short Stack


Joined: 11 Jan 2010
Posts: 10
Post Posted: Fri Sep 16, 2011 9:08 am    Post subject: Smart Live Finished (11 days ago) Reply with quote
Hi,

I am becoming increasingly frustrated at the lack of any apparent progress, or feedback regarding my Smart Live poker promotion.

I completed the deal on the 5th September and submitted the promotion; after 5 days I followed the ‘Get Help’ link on your website; then several days after that I contacted support via email. I am still waiting for my Savvy points. Apart from an automated message saying: ‘Thank you for contacting PokerSavvy Support. We received your email and will get back to you as soon as possible...’ I have not received a real response, or indication any human is aware that my claim has been made.

Any help you could offer regarding this matter would be greatly appreciated,


Thanks,


John Pitt.
Smart Live Username: Kapsawak
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Flux
Short Stack


Joined: 11 Jan 2010
Posts: 10
Post Posted: Fri Sep 16, 2011 9:36 am    Post subject: Reply with quote
Hi again,

Checking my PokerSavvy account, I have just found that my Smart Live account now has a cross besides it, along with the ominous message that my account is not tracked to PokerSavvy, therefor I am not eligble for the bonus.

This is very worrying and also strange, as my account was marked with a tick and confirmation that is was tracked until a few days ago. Indeed I contacted Smart Live myself to check that I was tracked when I started the promotion (there seemed to be some problem involving their website being updated and the link from PokerSavvy initially). Anyway, here is a copy of the reply that I recieved from them on the 30th August:

- - -

'Dear John

Thank you for playing at smart live casino


Just confirming that your account is being tracked by poker savvy.


Please feel free to contact us if you have any other queries or concerns, we will be delighted to help.


Kind Regards


Mark Allman
Customer Service'

- - -

Hope this gets sorted out soon,


Thanks,

John.
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SavvyPromos
PokerSavvy Legend


Joined: 24 Sep 2009
Posts: 577
Post Posted: Fri Sep 16, 2011 1:20 pm    Post subject: Re: Smart Live Finished (11 days ago) Reply with quote
Thank you for letting us know and I apologize for any delays in contacting you back.

I checked with Support and they did credit your account with these points today. You had been marked incorrectly as not tracked so the system did not update you automatically.

Thanks for letting us know,
SavvyPromos


Flux wrote:
Hi,

I am becoming increasingly frustrated at the lack of any apparent progress, or feedback regarding my Smart Live poker promotion.

I completed the deal on the 5th September and submitted the promotion; after 5 days I followed the ‘Get Help’ link on your website; then several days after that I contacted support via email. I am still waiting for my Savvy points. Apart from an automated message saying: ‘Thank you for contacting PokerSavvy Support. We received your email and will get back to you as soon as possible...’ I have not received a real response, or indication any human is aware that my claim has been made.

Any help you could offer regarding this matter would be greatly appreciated,


Thanks,


John Pitt.
Smart Live Username: Kapsawak


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