FAQ / Support

Welcome To PokerSavvy Plus Rakeback Support FAQ.

1) General Rakeback Questions
2) Rakeback Detailed Questions
3) ‘My Rakeback’ Specific Questions
4) Poker Room Specific Questions
5) SavvyPoints & Rakeback Bonuses
6) PokerSavvy Promotions

I. General Rakeback Questions:

1) What is Rakeback?

Please visit this page: http://www.pokersavvy.com/rakeback/what-is-rakeback

2) How Does Rakeback Work?

Please visit this page: http://www.pokersavvy.com/rakeback/what-is-rakeback

3) How Do I Sign-Up For Rakeback?

Choose any poker room at which you would like rakeback, but don’t already have an account, and follow the on-screen instructions!

4) How Do I Get Paid My Rakeback?

Each Poker Room has a slightly different system for paying players, but all payments are made directly to your player account at the online poker room. Payments vary between weekly to monthly, depending on the room.

Please refer to the poker-room specific details pages for information on your room.

5) How Much Can I Earn In Rakeback?

That depends on how much you play!

Most players pay hundreds, if not thousands of dollars in rake each year – and get nothing in return. Sign-up for rakeback and take a big portion of that money back!

II. Rakeback Detailed Questions:

1) How is Rake Calculated at my Poker Room?

Please refer to the poker-room specific rakeback pages to see how your room calculates rake?

2) What is the difference between “Dealt” and “Contributed” Rake?

Dealt Rake – You receive rakeback on all pots for which a rake was taken and you were dealt cards, even if you contributed no money yourself. The rake is divided evenly among all players.

Contributed Rake – You receive rakeback in proportion to your contribution to the pot’s rake. If you did not contribute any money to the pot, you will not receive rakeback for that pot. The more money you contributed to the individual pot, the more rakeback you receive.

3) Which is a Better Rake Method? – “Dealt” or “Contributed?”

This is often debated by players – but the general consensus is that all players benefit equally from “Dealt” Rake, but tighter players tend to not benefit as well from “Contributed” rake methods, as they play fewer pots and contribute less money to the pot.

However, “Contributed” rake deals tend to have higher rakeback percentages – so the benefit to the player is somewhat balanced.

“Dealt” methods tend to be more easily to calculate over a long period of time, as your average rakeback / hands played should be fairly continuous.

4) Why is my Rakeback Negative?

Poker Rooms often deduct bonuses and fees accrued by the player against your rakeback. If your bonuses and fees outweigh your rake generated, your rakeback will display as negative.

You NEVER need to pay PokerSavvy if your rakeback is negative, however you need to continue to generate rake and return the number to positive to earn future rakeback.

5) What Causes A Negative Rakeback?

Each Poker-Room has a variety of deductions / fees they charge against a player’s rakeback.

Please refer to the poker-room specific section for individual deductions for your poker room.

6) If My Rakeback Is Negative – What Can I Do?

Easy! Play some Poker!

Every hand you play and earn rakeback on will counterbalance your negative rakeback, and get you back to earning in no time!

We do advise avoiding common deductions that are made against your rakeback – these include:

-Depositing / Withdrawing money un-necessarily (Processing Fees)
-Spending Frequent Player Points (Poker Room Specific)

7) Will My Deposit Bonus / Reload Bonus be Deducted?

This is Poker-Room Specific. Please refer to the poker room details page for your room to see whether bonuses and fees are deducted.

III. ‘My Rakeback’ Specific Questions

1) My Rakeback Stats for Saturday / Sunday Don’t Show Up – Why Is This?

We at PokerSavvy Rakeback update your rakeback statistics 5 times a week, Monday through Friday.

We do not run updates on the weekends.

However – our updates on Monday reflect all your poker play from the previous weekend, so your total for the following Monday will show all your rakeback action earned over the weekend.

Not to worry! We’re keeping track of it all!

2) How Do I Know This Data Is Accurate?

We pull our data directly from your Poker-Rooms database.

Your ‘My Rakeback’ page functions as a display page – letting you see your information as taken directly from your poker room.

All of the data you see is taken directly from your room – we do not track your data, we leave this to the poker-room experts!

3) My Rakeback Totals are in Euros, but my Total Earned in is Dollars – What’s This?

While many of our European rooms calculate and pay your rakeback in Euros, we convert all the values to dollars for display purposes.

Fluctuating currency exchange rates may cause this total to be off by several dollars at any given time. Not to worry – your payments will be made in the currency with which you earned rakeback, so conversion rates will not hurt you.

4) I Play on a European Site – Will I be Paid In Dollars?

You will be paid in whatever currency you use at your poker-room.

5) I’ve Played a Lot of Poker – But My Stats Haven’t Changed, Why?

Please be advised that while our data is taken directly from your poker room, it may be up to 24-48 hours behind real time.

Also, depending on where in the world you are located – one “day” where you are, may not be the same “day” where the poker room is located. So – your rake generated for a given day may not show up until the next day in our system.

Not to worry though – our poker rooms track all your play and we make sure you receive rakeback for the entire rake you pay!

6) My Rakeback Sign-Up Has Been “Pending” for Several Days – What’s Going On?

Please contact rakeback@pokersavvy.com and we’ll look into this for you.

If this is a PokerHeaven sign-up, please see the PokerHeaven FAQ Section.

IV. Poker Room Specific Questions:

1) Absolute Poker

Q: How am I paid Rakeback at Absolute Poker?

Payments are made monthly, and occur no later than the 18th of the following month. So, if you were to earn $500 in rakeback in January, you would receive your payment no later than February 18th, of the next month.

Payments are set to process between the 11th and 17th of each month.

Q: Are Bonuses and Bonus Dollars Deducted From My Rakeback?

Yes – Bonuses, Processing Fees, and Bonus Dollars are deducted from your rakeback.

It is advised that you avoid depositing/withdrawing money un-necessarily to avoid Processing Fee charges.

Q: How are Bonus Dollard Deducted?

Bonus Dollars are subtracted from your Total Poker Rake before calculating Rakeback.

Q: Can You Explain How My Rakeback Is Calculated?

Certainly. Absolute Poker Rakeback is Calculated by:

(Gross Poker Revenue – Processing Fees – Bonus Dollars) * 30%

($10,000 - $100 - $900) * 30% = ($9,000) * 30%, or a rakeback of: $2,700

Q: It’s the 18th of the Month and I haven’t received payment!

Please contact rakeback@pokersavvy.com and we’ll be happy to assist you.

2) Betfair Poker

Q: In What Currency will my Rakeback be Paid?

Betfair uses the GBP (£) currency – so you will be paid in GBP.

3) Cake Poker

Q: Are Bonuses and Fees Deducted From My Rakeback!

No!

Cake Poker has stopped deducting bonuses and player fees from rakeback payments! Clearing a bonus will no longer negatively impact your rakeback!

Q: When is My Rakeback Paid at Cake Poker?

Cake Poker now pays rakeback weekly – normally every Friday – directly into your player account.

Q: Will using Gold Cards or Gold Chips Affect My Rakeback?

No – bonuses and bonus chips do not negatively impact your rakeback

4) Doyle’s Room

Q: I Just Completed the PokerSavvy SavvyPoint Offer – Now What?

Congratulations – your account is now automatically activated for rakeback!

Once you receive your SavvyPoints – you’ll earn 33% rakeback on all your future play at Doyles Room.

However, your account will remain ‘pending’ for a few days while we work with Doyles Room to move your account to rakeback. Not to worry – you will receive all your rakeback earned during this transition period

You can always contact rakeback@pokersavvy.com to see your current rakeback statistics, even if your account is still ‘pending’.

Q: Are Bonuses and Fees Deducted From My Rakeback!

No!

Doyles Room has stopped deducting bonuses and player fees from rakeback payments! Clearing a bonus will no longer negatively impact your rakeback!

Q: When is My Rakeback Paid at Doyle’s Room?

Doyle’s Poker pays rakeback weekly – normally every Friday – directly into your player account.

Q: Will using Gold Cards or Gold Chips Affect My Rakeback?

No – bonuses and bonus chips do not negatively impact your rakeback

Q: Will I earn Rakeback while clearing my SavvyPoint bonus?

No – you will not earn rakeback until you complete your SavvyPoint bonus.

However, the SavvyPoint payout you receive is the equivalent to 105% rakeback!

5) Devilfish Poker

Q: When is My Rakeback Paid at Devilfish?

Rakeback is paid twice a month – the 15th and the 1st of the following month

Q: How can I receive a Higher Rakeback Percentage?

High Volume / VIP Players May opt into higher rakeback options via the Devilfish Hellfire Club:

NOTE:
1. Membership of the Hellfire Club is at the discretion of Devilfish Poker.
2. If other bonuses (Signup/Reload) have been paid out during the same month, the total payout (Monthly VIP Bonus + other bonuses) cannot exceed 50% of rake/fees paid in the period.
3. Bonuses will be paid on the 1st each month and will appear in the player's Cashier.
4. Terms of entry to, and payout from, the Hellfire Club is a subject to change at any time.
5. Devilfish Poker reserves the right to change or cancel this program at any time.

6) Full Tilt Poker

Q: I Already Have a Full Tilt Poker Account – Can I Qualify For Rakeback?

Unfortunately No.

If you already have a Full Tilt Poker Account, you cannot qualify for rakeback through PokerSavvy Rakeback.

Our rakeback offer is only available to players creating new accounts at Full Tilt, and using our download link and bonus code: SAVVYRAKE

Q: I’m a PokerSavvy SavvyPoint Player – Can I Qualify For Rakeback?

Unfortunately No.

If you already have a Full Tilt Poker Account, you cannot qualify for rakeback through PokerSavvy Rakeback.

Our rakeback offer is only available to players creating new accounts at Full Tilt, and using our download link and bonus code: SAVVYRAKE

Q: My Rakeback is Negative – Why is this?

Full Tilt deduct for a number of things from a player's rake before they calculate rakeback.

1) Any deposit, reload, or player bonus
2) Deposit and withdrawal fees
3) Items bought in the Full Tilt store (at $0.005 per point from your rake - or $0.00135 from your rakeback 27%)
4) Any tournaments you enter where there is a guaranteed prize and there is a shortfall in players.

If your total deductions are more than your rake generated, your rakeback will be negative.

Please be advised that you NEVER need to pay PokerSavvy Rakeback should your rakeback be negative.

Q: How do Iron Man Medals / Promotions affect my Rakeback?

If you exchange your medals for Full Tilt points in the Iron Man Store and then spend those points in the regular FT store, they will affect your rakeback If you exchange your medals for tournament tokens, they will not affect your rakeback unless the tournament does not meet the guaranteed prize pool target. Other purchases in the Iron Man Store do not affect your rakeback.

Q: Why Don’t My Stats for the Weekend Show Up?

Please see this answer [Section III, Q1]

Q: Is there a Minimum Deposit for Activating my Rakeback Account?

Yes- It is the Full Tilt policy that you must have a balance of at least $10 within 60 days of creating your Full Tilt account to get rakeback.

Q: I Just received my weekly rakeback payment, but my stats on PokerSavvy show differently?

The data we display from Full Tilt is calculated on a per-month basis. Your monthly rakeback totals will be accurate, but depending on when we update our stats, and when you played your poker – your weekly pay-outs may be slightly different.

7) Paradise Poker

Q: Can I receive rakeback for my player in the Paradise Poker Casino or Sportsbook?

No – Players only earn rakeback on their play at the Poker Tables. Casino cashback is not supported by PokerSavvy.

8) PKR

9) PokerHeaven

Q: I Just Completed the PokerSavvy SavvyPoint Offer – Now What?

Congratulations – your account is now automatically activated for rakeback!

Once you receive your SavvyPoints – you’ll earn 30% rakeback on all your future play at Poker Heaven.

However, your account will remain ‘pending’ unil the 1st of next month. On the 1st, we’ll move your account to ‘active’ and issue you a payment for your rakeback earned during the previous month.

You can always contact rakeback@pokersavvy.com to see your current rakeback statistics, even if your account is still ‘pending’.

Q: My account has been ‘Pending’ for several days – Why?

Boss Media Network can only move your account from SavvyPoints to Rakeback on the first of the next month – meaning that for the remainder of this month, your account will show as ‘pending’

However – you will still earn 30% rakeback on all the poker you play this month!

We track the data closely with PokerHeaven, and you will be credited a payment on the 1st of next month for your full rakeback earned the month before, and your account will go active.

If you ever want to know your rakeback statistics during the current month, please contact rakeback@pokersavvy.com

Q: Are bonuses deducted from my rakeback?

No – bonuses are not deducted from your rakeback.

However – please be advised that you will not receive rakeback for the rake generated during your SavvyPoint period. This is paid out in the form of SavvyPoints (at a much higher rakeback percentage too!)

Q: Will I earn Rakeback while clearing my SavvyPoint bonus?

No – you will not earn rakeback until you complete your SavvyPoint bonus.

However, the SavvyPoint payout you receive is the equivalent to 105% rakeback!

10) Red Star Poker

Q: I’m from Canada – Why Can’t I Earn Rakeback here?

Rakeback is not currently available to Canadian residents at Red Star

Q: When is My Rakeback Paid at Red Star Poker?

Red Star Poker pays out rakeback each month – by no later than the 4th of the following month.

Q: Will using Gold Cards or Gold Chips Affect My Rakeback?

No – bonuses and bonus chips do not negatively impact your rakeback

11) Ultimate Bet

Q: How am I paid Rakeback at Ultimate Bet?

Payments are made monthly, and occur no later than the 18th of the following month. So, if you were to earn $500 in rakeback in January, you would receive your payment no later than February 18th, of the next month.

Payments are set to process between the 11th and 17th of each month.

Q: Are Bonuses and Bonus Dollars Deducted From My Rakeback?

Yes – Bonuses, Processing Fees, and Bonus Dollars are deducted from your rakeback.

It is advised that you avoid depositing/withdrawing money un-necessarily to avoid Processing Fee charges.

Q: How are Bonus Dollard Deducted?

Bonus Dollars are subtracted from your Total Poker Rake before calculating Rakeback.

Q: Can You Explain How My Rakeback Is Calculated?

Certainly. Absolute Poker Rakeback is Calculated by:

(Gross Poker Revenue – Processing Fees – Bonus Dollars) * 30%

($10,000 - $100 - $900) * 30% = ($9,000) * 30%, or a rakeback of: $2,700

Q: It’s the 18th of the Month and I haven’t received payment!

Please contact rakeback@pokersavvy.com and we’ll be happy to assist you.

V. SavvyPoints and Rakeback Bonuses

Q: How do these SavvyPoints + Rakeback Deals Work?

PokerSavvy offers several bonuses that offer players both ‘SavvyPoints’ and Rakeback.

For these rooms, players earn SavvyPoints by completing a specified bonus requirement, and then receive lifetime rakeback for their account. It’s the best of both worlds.

Please be advised that players do not earn rakeback while clearing their SavvyPoint bonus.

Below is a list of rooms that currently qualify for this promotion:

-PokerHeaven – 700 SavvyPoints + 30% lifetime rakeback
-Doyles Room – 800 SavvyPoints + 33% lifetime rakeback
-Poker World – 1000 SavvyPoints + 33% lifetime rakeback

If you would like to sign up for this special offer – please visit www.pokersavvy.com and sign up for one of these rooms through the on-screen instructions.

If you have any questions about the process, please contact us via Live Chat or via e-mail at rakeback@pokersavvy.com

Q: I signed up for Rakeback but now want SavvyPoints, What Can I do?

Nothing unfortunately.

Once you create your account, you are locked into the deal with which your account was made.

Q: Can I earn Rakeback while I clear my SavvyPoint Bonus?

No – Players begin earning rakeback once they have completed their SavvyPoint requirement.

However, the payout you receive in the form of SavvyPoints normally is worth between 100-200% rakeback!

Q: Can I clear a sign up for multiple SavvyPoint offers?

Yes you may – more details may be found here: http://www.pokersavvy.com/savvypoints.html

However, only the rooms listed above offer both SavvyPoints and Rakeback.

VI. PokerSavvy Promotions

Q: What Promotions do you offer?

We have several great deals designed to reward our loyal rakeback players:

1) Free PokerSavvy Plus Subscription

Generate $300 in Net Revenue in a month – and receive a free month access to PokerSavvy Plus – an exclusive online poker training website.

More details may be found here: http://www.pokersavvy.com/rakeback/free-training

2) Rake Races

Each month we run exclusive rake races for PokerSavvy Rakeback players. As we grow in size, the prize pools of the races will grow as well.

The more you play – the more you’ll earn in rakeback, and the more you’ll win in prizes!

For any additional questions, please contact PokerSavvy Rakeback Support. We can be reached:

-Via Live Chat: Monday-Friday 10am-6pm PST
-Via e-mail: rakeback@pokersavvy.com

We respond to all rakeback emails within 1 business day.

Thanks,
PokerSavvy Rakeback