Please use this thread for all issues relating to Sign up / Payment Issues:
FAQ:
Can I pre-pay for a membership?
Yes! More details can be found here: www.pokersavvy.com/plus/payment
I Just pre-paid, when will my membership be activated?
While we do our best to activate your membership as soon as you sign-up - all memberships must be activated manually. Please wait up to 24 hours for activation.
Can I access a Free Trial without a Credit Card?
Yes - Please e-mail plus@pokersavvy.com with your request
How do I opt into the "Free Hold'em Manager / PokerTracker" offer?
Please click here: www.pokersavvy.com/plus/payment
Basic User
Just looking to have my account updated, thank you.
Paypal email was avolontm@hotmail.com
Basic User
I just signed up for the 7 day free trial offer and I want to continue membership after the 7 day trial is over. I understand that if I don't cancel within the 7 day period, that my credit card will automatically be charged a monthly fee of around $25. Are there any other fees? No sign up fees etc. Am I correct in assuming that I may continue my membership for $25 month and absolutely no other fees.
Plus Team
Hi Northern_ice10
There are no other fees outside of the recurring monthly price of $24.95. Billing occurs once every 30 calender days - and you will retain full access for the next 30 days after billing.
We offer discounts on 6 and 12 month memberships as well. More infomration on these can be found at www.pokersavvy.com/plus/payment
Thanks,
PS+
Basic User
Hi, i recently completed a poker room sign up for fulltilt and its been some time since i completed the requirments and still have not recieved any confirmation emails or PSPsubscription or anything???? why no access yet? -mel
Plus Team
Hi 4ft,
We've upgraded your account - you will receive an e-mail confirming this shortly.
Thanks!
Basic User
Hi,
I finished my 7 day trial and was charged the 24.95, which is fine, I'd like to continue with a membership, but now I only have access to the preview movies when signed in.
Please help,
kas
Plus Team
Hi Killerkas,
Responded via e-mail - thanks!
Basic User
hi I just ssigned up to the 7x day free triial and noticed there was a charge to my credit card of 1 dollar lol.. Just wanted to know where this charge was coming from as I had understood that the free trial would be completely free
Plus Team
Hi Eaglehdz,
Responded via e-mail.
Thanks,
PS+
Basic User
Is it possible to be a monthly member and pay via full tilt fund transfer?
Basic User
Hi,
i have pre-paid on monday, but i cant watch videos.
Basic User
Hi I made a rather stupid mistake when signing up. I originally registered my credit card on a 7 day trial some time ago (cant remember username) and forgot all about it. So when I came back here on recommendation this week and opened a second account (wasnt aware when I did it) I could not register my credit card again. I also used my new email address.
Unfortunately when it became clear that my crefit card wouldnt work here I just paid a three month through paypal , however my paypal account uses the email address that I signed up with first time round.
Anyway, the crux of the matter is that I paid two days ago and still cant access any videos and that the balls I made of the signing up process is the problem. Hope someone can help I sent a couple of emails to support but haven't had a reply yet. Thanks very much, Gary.
Basic User
Hello
I have waited around 2d all ready after pre-paid and still no activation.
What take so long?
Thanks.
-Bejbe
Plus Team
Hi Scoop101,
Responded via e-mail.
Thanks
Plus Team
Hello
I have waited around 2d all ready after pre-paid and still no activation.
What take so long?
Thanks.
-Bejbe
Hi Bejbe,
Your account is fully activated, please try accessing the video library again.
Best,
PokerSavvy Plus
Basic User
I'm trying to re-subscribe but am having trouble finding what I need to do in order to pay via FTP transfer.
Plus Team
Hey Whiteyslacks,
It looks like your payment went through correctly, please let us know if you have any other issues
Basic User
Just looking to have my account activated. The "live online chat" support is a bit misleading.
thanks,
Dave
Plus Team
Hi TheRugg3r,
Responded via e-mail.
Thanks
Chris
PS+ Support
Basic User
Hi,
My pokersavvyPlus account appears to have expired. I signed up for a year plus another 3 months using the bonus which means my account should expire approx Aug 2011. I need to DL some vids so can someone help pls.
Thanks,
Basic User
Hi,
My pokersavvyPlus account appears to have expired. I signed up for a year plus another 3 months using the bonus which means my account should expire approx Aug 2011. I need to DL some vids so can someone help pls.
Thanks,
All sorted. Thanks!
Basic User
.
Basic User
Hi, I sent emails around November 30th about payment issues and have not recieved a reply. My automatic payment date was changed without warning and moved forward a week. I still haven't recieved a response.
Basic User
Hello?
Plus Team
Hello Vicnice,
Responded via e-mail.
Thank you,
PS+
Basic User
Hello
I left a message a few days ago but i didnt get an answer yet. i tried to resubscribe to pokersavvy with my virtual mastercard from neteller, but i got an error, that the card number is incorrect or something.
But the Problem is, that the 24,95$ were deducted from my neteller account. This payment process is also verified. So something must be wrong. I payed but my Pokersavvy account didnt get upgraded.
Can you check the payments you got and the n manually upgrade my account?
Thanks in advance
Myemail:krause3@gmx.de
Plus Team
Hi Maniac81,
I activated your account.
Regards,
Chris
PokerSavvy
Basic User
Hi Chris,
i subscribed on Wed or Thursday but my account had not been activated. I sent an email as well but had no reply.
Thanks
Basic User
Hi Chris,
i subscribed on Wed or Thursday but my account had not been activated. I sent an email as well but had no reply.
Thanks
Plus Team
Hi Chris,
i subscribed on Wed or Thursday but my account had not been activated. I sent an email as well but had no reply.
Thanks
Hi Mrspiky,
Responded via e-mail.
Thanks,
Chris
Basic User
Hello PokerSavvy Team,
I sent an email few days ago and today again. Is it possible to get 7 free days without credit card?
If not, can I pay first for only 1 month and if yes, can I pay via PokerStars transfer?
Thank you in advance.
PlayRu
Plus Team
Hi PlayRu,
Responded via e-mail.
Thanks
-Chris
Basic User
Hi guys, I'm back.
I just signed up for another 1 year membership and I'm waiting the account to be activated.
I'm waiting even for the key of hold'em manager.
Thanks.
Plus Team
Hey Mikele87,
Your HEM key order has been processed today. Your account is already active
-Chris
Basic User
Hey Mikele87,
Your HEM key order has been processed today. Your account is already active
-Chris
Received, thanks.
Basic User
Hello PokersavyFirst of all congratulations for the excellent site pokersavyplus.
I already filled all the details about my credit card,And It was billed 0.73euros four times.
I already verified all the details including my addres and phone numbers in neteller and I dont understand why I can´t have full access to the videos.
Thanks for your support.
Best Regards
Plus Team
Hi MindZen,
I will respond via e-mail.
Regards,
Chris
PokerSavvy Support
Basic User
Excellent support! Thanks for your help Keep the good work
Basic User
Hi i just joined here it charged my account 75.00 now i find out i can't play because i'm from USA please refund me my money as soon as you read this I can't afford this sorry Joan
Basic User
Hey Chris,
could you please activate my Acc for 7 days free trial, don't have a Credit Card -.-
Thank you.
Plus Team
Hey Chris,
could you please activate my Acc for 7 days free trial, don't have a Credit Card -.-
Thank you.
Activated!
-Chris
Basic User
I have now requested that my account be closed on 3 occasions after failure to verify my requirements were met through Betsafe.
Can you advise how many reqeusts it normally takes to have an account closed and whether I can send these all at once?